Refund policy
MEZI does not offer refunds. We are, however, more than happy to offer an exchange or store credit for unworn, unused, and undamaged online purchases, provided the security tags are still attached, within 14 days of receiving the item. Please note that this policy applies only to online orders.
For in-store purchases, we do not offer refunds for change of mind but are happy to exchange items within 14 days with proof of purchase.
Please be aware that we do not offer exchanges or store credit on sale items or promotional purchases.
For hygiene and health reasons, earrings and body jewellery cannot be returned or exchanged, so please choose carefully.
Shipping costs are non-refundable, and MEZI is not responsible for international shipments lost in transit.
Shipping over $150 is for free within Australia. However if goods are returned for exchange customer will incur a deduction of the $10 cost of shipping to compensate for original shipping costs.
You must request a Return ID Number within 14 days of receipt of your order at info@mezi.com.au. Return the goods with the original pouch/box Include the original invoice and Return Form in the parcel using a freight method with a tracking number.
We must receive your item within 14 days of issuing the Return ID Number. We are not responsible for returns that are damaged or lost in transit.
If your items arrive faulty, damaged, or incorrect, we are happy to offer a full refund or exchange within 48 hours of receiving the item/s. Please email us at info@mezi.com.au with the reason for your return to receive a Return ID Number. Return the goods with the pouch/box, original invoice, and completed Return Form within 14 days using a tracked shipping method. Once we receive your item, it will be assessed by our jeweller. If a manufacturer's fault is confirmed, we will reimburse the return shipping cost. Please include the shipping receipt with your invoice for a full refund.
We will happily exchange your jewellery if the item has not been worn, damaged in any way and still has the security tags attached. We do not offer exchanges or refunds on sale items and promotions.
Due to hygienic reasons and health regulations items such as earrings and body jewellery cannot be exchanged or returned.
Please choose carefully. Simply email us at info@mezi.com.au for yourReturn ID Number.
We are happy to offer either a store credit or an exchange if you decide to change your mind after receiving your purchase, provided the following conditions are met. Please note: Ensure that all original swing tags and security tags remain intact until you are completely satisfied with the style and fit.
It is your responsibility to securely return any items to MEZI. We cannot be held liable for any loss during shipping. Credit notes will be issued as an e-voucher, valid for 12 months.