All MEZI orders are processed within 72 hours pending payment verification.
Once you order is complete, it is wrapped individually and packed into custom made MEZI pouches/boxes and dispatched. An automated email notification will be sent to you providing a tracking number so you can monitor your consignment journey. Please note we are not liable for any late deliveries caused by third-party courier companies. MEZI uses Australia Post. All orders under $150 will incur a $10 fee for standard shipping. Express shipping has a $15 fee.
Please refer to www.auspost.com.au for delivery times.
Cancellations & Re-directions - Once an order is submitted we are unable to change or cancel the order. Please refer to our returns and exchanges policy.
www.mezi.com.au accepts Visa, Mastercard, Paypal, AfterPay and Zippay. All prices shown are in Australian Dollars. All purchase transactions and shipping costs will be calculated and processed in Australian Dollars.
CHECKING THE STATUS OF YOUR ORDER
You may check the status of your order by logging into your MEZI account. You can also update your personal information and shipping address in this tab.
Once you have placed your order you will receive a confirmation email. If you do not receive this email please contact us at firstname.lastname@example.org.
We kindly ask our customers to provide correct information as MEZI cannot be held liable for incorrect deliveries due to input errors. Please contact our Customer Care team here if you require any further information.
RETURNS AND EXCHANGES
MEZI gladly offer a full refund or exchange for change of mind on unworn, unused, undamaged items with the security tags still attached and the gift pouch/box within 14 days of receiving the item. Please note that change of mind returns are just valid for online orders. For in-store purchases, we exchange within 14 days with proof of purchases and we don't refund on wrongly chosen items.
The amount of $5.00 will be deducted from you refund if the gift pouch/box is missing. We do not offer exchanges or refunds on sale items and promotions. Due to hygienic reasons and health regulations items such as earrings and body jewellery cannot be exchanged or returned. Please choose carefully. We do not refund the shipping cost on any returned orders. Only the cost of the actual items returned will be refunded.
REFUND ON ORDERS
Shipping over $150 is for free within Australia. However if goods are returned for refund/exchange customer will incur a deduction of the $10 cost of shipping to compensate for original shipping costs.
You must request a Return ID Number within 14 days of receipt of your order at email@example.com. Return the goods with the original pouch/box Include the original invoice and Return Form in the parcel using a freight method with a tracking number. All goods returned for refund or exchange should be sent to:
85 Elizabeth Street
We must receive your item within 14 days of issuing the Return ID Number. We are not responsible for returns that are damaged or lost in transit.
RETURN OR EXCHANGE ON FAULTY GOODS
If your goods arrive faulty or damaged, or they are the wrong items, we are more than happy to offer a full refund or exchange, within 48hrs from receipt by emailing us at firstname.lastname@example.org with the reason of your return and we will issue you with a Return ID Number. Return the goods with the pouch/box, original invoice and the completed Return Form so they arrive within 14 days using a freight method with a tracking number.
On receipt your jewelley item will be assessed by our jeweller. The return shipping cost of the faulty item will be reimbursed to you once the item has been assessed as having a manufacturers fault and the return has been granted. Please include the return freight payment receipt with your original invoice and Return Document so they can both be refunded together.
We will happily exchange your jewellery if the item has not been worn, damaged in any way and still has the security tags attached. We do not offer exchanges or refunds on sale items and promotions. Due to hygienic reasons and health regulations items such as earrings and body jewellery cannot be exchanged or returned. Please choose carefully. Simply email us at email@example.com for you Return ID Number. Fill in your Return Form and return with your jewellery in original pouch/box and invoice to us at:
85 Elizabeth Street
We will happily offer a credit note if you simply change your mind once you have received your purchases. The above conditions apply. Please note: Do not remove any original swing ticket and security tags until you are 100% sure with the style and fit. It is your responsibility for the safe return of any item that has been sent to the MEZI AUSTRALIA Head Office. MEZI AUSTRALIA takes no responsibility for loss through post. Our credit notes are issued in the form of an e-voucher and are valid for a period of 12 months.