Shipping & Returns

Shipping & Handling

Mezi delivers jewellery around the globe. Naturally, we want you to receive your new jewellery quickly and safely, so we've chosen Harrison Logistics and Australian Air Express within Australia and UPS for international orders.

Delivery within Australia (NSW, QLD, VIC, SA, NT, WA, ACT and TAS) is FREE

Wordwide delivery is $33.00 AUD. We ship to all countries and continents.

How we package and send your order.

• Your new jewellery will be sent within 72 hours of us receiving your order (we're not here on weekends or national holidays, however, so orders received on those days will be carefully packaged and sent to you the following business day).
• We personally inspect your new jewellery before it's sent to ensure it's in perfect condition. Your items are then carefully packaged to ensure they arrive the exact same way.
• If your jewellery arrives in a damaged or less than perfect condition, please notify us immediately so we can address the handling with our shipping company.

Can my order be tracked during delivery?

Once your jewellery has been sent, we'll send you an email with details of how it can traced, and when you can expect it to arrive. If you have any concerns during delivery, you'll be able to contact our carrier directly and quote your reference number for information.

Important details about delivery.

• Our deliveries will require a signature on receipt, so please ensure you give us a suitable address to receive your jewellery once it arrives.
•  We are unable to redirect goods once your order has been sent.
• If we're unable to successfully deliver your jewellery, our couriers will make one re-attempt before returning the package to our head office. If you'd like us to send your goods a second time, we'll need to charge an additional shipping fee (the same conditions as above will apply to this new delivery).
• Order and delivery time-frames are provided as a guide only, and may alter if there is any delay in payment authorization being completed.
•  As you can understand, we're unable to take responsibility for any unforeseen circumstances which may cause your delivery to be late. These include strikes, natural disasters and any other reasons beyond our control.

What happens if my items are out of stock?

Naturally we don't want you to be disappointed or inconvenienced, so we keep an up-to-date computerised inventory of every item  in our e-boutique. That said, if for any reason at all we're unable to fill your order, we will:

• Let you know by email as soon as possible.
• Reverse your paymemnt (if the transaction has been processed).
•  Do our best to offer you an alternate product.

Can I cancel an order?

We do our best to ship your jewellery as soon as possible after your order is received. This means:

• we're only able to accept cancellations if we have written notice of your intention to cancel before the items have been sent.
• if you've changed your mind about your purchase, follow our returns procedure to request a credit note for the sale amount (we only offer refunds on faulty items).

Need to know about Sales Taxes & Handling Charges?

• For all merchandise purchased through mezi.com.au, a mandatory 10% Goods and Services Tax (GST) is payable by Australian law.
• For all Australian residents or Australian shipping addresses, this 10% GST will be included in your order subtotal and processed at the time of sale processing.
• For international customers this 10% tax will not be charged by mezi.com.au, however you will be liable to pay your own country's applicable import/duty taxes on receipt of your package. It is your sole responsibility to research these duty/taxes and you are liable to pay them on receipt of your packages.

Returns and Exchange Policy

Important Information

• Before your purchases are shipped to you, we personally inspect your items to ensure they are in perfect condition. Your items are then carefully packaged to ensure they arrive in the exact same condition.
• In the event your goods arrive in a damaged or less than perfect condition, please notify us immediately so we can address this with our shipping company.
• If goods arrive faulty or damaged, we must be notified immediately in order for us to service your required needs.
• We only offer refunds on faulty or damaged items, so please choose carefully.

Returns Procedure

Below are several ways you can request to return or exchange your choice of jewellery.

REFUNDS: We take every care to ensure the pefect condition of your jewellery before sending. If your goods arrive faulty or damaged, we're more than happy to offer a full refund. Simply return the goods to us, where they'll be assessed by a jeweller to ensure they are in fact faulty.

EXCHANGE: We will happily exchange your jewellery if the item has not been worn, washed or damaged in any way. Simply return your jewellery in its original condition and packaging for an exchange to be considered.

CREDIT NOTE: We will happily offer a credit note if you simply change your mind once you have received your purchases. The above conditions apply.

Please Note: Do not remove any original swing tickets until you are 100% happy with the style and fit. It is your responsibility to ensure the safe return of any item that has been sent to the Mezi head office. Mezi Pty Ltd takes no responsible for loss through post.

Treat your jewellery with love and care! The Mezi collection is designed in Australia utilising the highest quality of jewellery craftsmanship. The Mezi range is made with longevity as a focus. It requires handling with care to remain in original condition; avoid cleaning products, chlorine, body lotions, hairspray and perfume.

With a little care the durability of the jewellery will be extended. All Mezi designs are crystallized with Swarovski. We hope you love wearing your Mezi pieces and including Mezi in your wardrobe. XX Adva & Tal